Service Portfolio

Conworx-Service Portfolio Conworx-Service Portfolio Hotline Service Backoffice Logistik Added Inhause Field Added backoffice Field Hotline Inhouse Logistik

Hotline Service

  • 1st and 2nd level support
  • Hotline staffed around the clock on request
  • Rapid response times when arranging appointments with operators
  • Feedback relayed to the customer within the agreed time period

Backoffice Service

  • Professional manpower and applications scheduling
  • Optimum management of resources
  • Continual updates to our partners on order status
  • Complete documentation of all activities
  • Monitoring of intervals and cycles (services, calibrations and safety inspections)

    Logistics

    • Storage of spare parts and equipment
    • Stock management with serial number-based monitoring system
    • Return of warranty parts
    • Performance Spare parts/rental equipment sent out the same day if ordered by 4 p.m.

    Added Values

    • Certified processes (ISO 9001:2008)
    • Consulting service
    • Training of Conworx technicians after signing of contracts
    • Retraining following introduction of new products
    • Tandem systems for quality control (joint training of Conworx technicians and the manufacturer‘s technicians)

    In-House Service

    • Swop & Work exchange service collection, repair and return delivery
    • Demo equipment/items on loan, pool management
    • Assembly repair reduced costs from our partners through the use of overhauled component assemblies
    • Pre-qualification Checking of imported equipment before user installation

    Field Service

    • Nationwide service in Germany Service in Switzerland, Austria and the Benelux countries
    • Short response times to „technician on site“
    • Premium repair service
    • Preventive maintenance and calibration
    • Safety inspections
    • Installation / de-installation of equipment/systems

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