Different strengths are required throughout our yearly 7000 assignments. For this reason the people working for us gladly take over responsibilities and take problems into their own hands. Our people are not only ready to help personally and to do everything to satisfy their customers - they fill them with enthusiasm.
Inhouse Service
Our Inhouse Repair Service offers you an economical and highly qualified service. The cost savings we reach through our optimized processes are directly passed on to you. Therefore you can offer your customers competent services at cost-effective conditions and concentrate yourself on your core-business.
- Decontamination of all equipment
- Repairs, maintenance and safety checks
- Pre-qualification: inspection of imported devices before being installed
- Swap and Work exchange Service: collection, repair and return delivery
- Assembly repairs
- Staff exclusively certified by manufacturer
- Assembly and initial check for new devices
Field Service
We support you in your daily business as well as during peak loads or project phases. You are immediately informed about each service activity and a detailed service report is sent to you following the assignment.
- Nationwide Service in Germany, Switzerland, Austria, the Benelux countries and beyond these countries
- Maintenance, calibration and safety checks
- Installations and deinstallations
- Upgrades and Updates
- We use exclusively original spare-parts in accordance with the manufacturer’s specifications
- Permanent availability of your systems thanks to short reaction times
- Detailed service documentation and delivery
Hotline Service
Our medical staff in charge of the Hotline-Service is the user-friendly interface between you and your customers. We find the right solution and we get the pitch right.
- 1st and 2nd Level Support
- Central Helpline with own specific number
- Pre-treatment of customer enquiries
- Ticket System with interface (connected) to your computing system
- At your service throughout Europe
- On request 24/7
- Temporary replacement and illness cover
Logistics
We simplify your logistics. Easily and everywhere. Follow new avenues and speed up processes with us using our optimal logistics management.
- Transparent stock / inventory management of spare parts, devices / equipment and expendable parts
- Monitoring logisticians
- Import, export and customs handling
- Customs inventory
- Pool-management for demonstration units and rental equipment
- Collection and return delivery management
Back Office Service
We provide a complete documentation for each activity. Furthermore we offer you the opportunity to manage all your back-office activities.
- Optimal resource planning
- Office services
- Monitoring recurring events
- Comprehensive documentation
- Business addresses management
Added Value
We have an eye on the entire service process. On request you can receive all service activities from a single hand.
- Result-oriented consulting
- Process analyzing and optimization
- Inspecting the service and support module including its new conception
- Services certified by ISO 9001:2008
- Pool-management for demonstration units and rental equipment
- Training on behalf of the manufacturers